Refund policy

RETURNS & EXCHANGES

At VEXX, we aim to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, you can request a return, exchange, or refund under the following terms and conditions.

7-DAY RETURN WINDOW7-DAY EXCHANGE WINDOWREFUND TO ORIGINAL PAYMENT METHODAPPROVAL REQUIRED BEFORE RETURN

Return Address

Returns and exchanges will be arranged directly through our shipping company. The exact return address will be provided once your request is approved.

Payment Methods

We currently accept:

Cash on DeliveryInstaPayBank TransferVodafone CashVisaMastercard

Return & Exchange Period

Requests for return or exchange must be submitted within 7 days after the product inspection.

Refund Method

Refunds will be processed using the same payment method used for the original purchase. Orders paid via Cash on Delivery are refunded by bank transfer, Vodafone Cash, or InstaPay.

Return Policy

Products are eligible for return if they meet the following conditions:

  • The item is in its original packaging and condition.
  • The item has not been worn, washed, or damaged.
  • The return request is made within the allowed period.

Exchange Policy

You may request an exchange for a different size or item within 7 days after receiving your order, provided that:

  • The product is unused and in its original condition.
  • The requested item or size is available in stock.
  • Shipping fees for exchanges may apply depending on the location.

Notes

  • Returns or exchanges will not be accepted without prior approval.
  • Products marked as final sale or clearance cannot be returned or exchanged.

Contact

Need help with a return or exchange?

Phone: 01032375910Email: vexx.clothes7@gmail.com